Help Center
Frequently Asked Questions
Find quick answers to common questions about downloads, offline viewing, storage management, premium features, notifications and troubleshooting.
ReelVault allows you to save videos and reels for offline
viewing directly on your device.
Copy the video link, paste it into ReelVault, preview the video
and tap Download.
Open Settings → Download Quality and choose HD, SD or Low
quality.
Audio Only mode downloads only the audio track from supported
videos, reducing file size and storage usage.
Go to Settings → Audio Only Download and enable the feature
before starting a download.
Downloads will start only when your device is connected to
Wi-Fi.
Go to Settings → Notifications and use the toggle to control
download notifications.
ReelVault can notify you when downloads start, complete
successfully or fail.
Go to Settings → Theme and choose Dark Mode or Light Mode.
Open the Downloads screen to view active, completed and recent
downloads.
Open Downloads, then remove items using the delete option.
No. Download history and downloaded files are separate.
Open Downloads, select the video and choose Delete.
Clear Cache removes temporary files, thumbnails and metadata
without deleting downloaded videos.
No. Downloaded videos remain safe when clearing cache.
Go to Settings → Storage to view download storage usage.
Download speed depends on network quality, internet speed and
file size.
Network issues, unavailable content, expired links or temporary
backend issues may cause failures.
Yes. ReelVault supports queued downloads.
ReelVault attempts to recover eligible downloads when reopened.
Advertisements help support ongoing development while keeping
core features free.
Premium may provide reduced ads, enhanced downloads and future
premium features.
Go to Settings → Premium → Restore Purchases.
Videos are stored locally on your device.
Yes. Use your device's standard sharing features.
Use the Help & Support section or email [email protected].
Most information remains on your device. See the Privacy Policy
for full details.
Install updates through Google Play Store or Apple App Store.
Go to Settings → About to view version information.
Still Need Help?
Contact the ReelVault support team for additional assistance.